24/7/365 Coverage
Our operations team provides continuous monitoring and support every hour of every day, including weekends and holidays. Grid events do not follow business hours, and neither do we.
Real-time operations center
Rodan’s 24/7 Real-Time Operations Center provides continuous monitoring, event coordination, and operational support for participants in Demand Response and grid services programs.
Core capabilities
Our operations center is designed to support participants through every phase of program participation, from enrollment through settlement.
Real-Time Market Monitoring
We track ISO market conditions, pricing signals, and system alerts across IESO, NYISO, PJM, MISO, and AESO. This allows us to identify event windows and coordinate responses proactively.
Event Notification and Coordination
When a Demand Response activation or capacity event is called, our team immediately notifies enrolled participants with clear instructions. We coordinate timing, confirm readiness, and provide ongoing updates throughout the event.
Compliance and Performance Tracking
Every event is documented and verified against ISO requirements. We track baseline calculations, load reductions, and settlement data to ensure accurate performance records and program compliance.
Event coordination
When grid operators call a Demand Response event or capacity activation, our team manages the coordination process from start to finish. Participants receive clear communication and have visibility into event status at every stage.
- Pre-event preparation and participant notification
- Real-time load monitoring during activations
- Communication with ISO operators as required
- Post-event performance verification and documentation
- Settlement reconciliation and revenue tracking
Flexible Participation
Rodan supports multiple participation models. Some customers choose Rodan-led dispatch, where our team coordinates load reductions directly with facility systems. Others prefer to receive event notifications and make operational decisions internally based on production priorities and expected revenue.
Our operations center supports both approaches, providing the information and coordination needed regardless of how you choose to participate.
Operational support services
Beyond event coordination, our team provides ongoing support to help participants maintain program compliance and maximize their program value.
Dedicated Support
Participants have direct access to our operations team for questions, event coordination, and technical support.
Proactive Monitoring
We identify potential issues before they impact performance, from metering anomalies to communication gaps.
Escalation Management
Clear protocols ensure issues are addressed quickly, with defined escalation paths for time-sensitive situations.
Performance Reporting
Regular reports provide visibility into event history, revenue earned, and program standing.
Built on experience
Rodan has operated in Ontario's electricity markets for over 20 years. As the largest Demand Response aggregator in the province, we have coordinated thousands of events across hundreds of facilities. This experience informs every aspect of our operations center, from our notification protocols to our compliance processes.
20+
Years in Ontario Markets
24/7
Operations Coverage
5
North American ISOs
FAQ
Operations Center FAQ
Our operations center is staffed 24 hours a day, 7 days a week, 365 days a year. Grid events can occur at any time, and our team is always available to coordinate responses and provide support.
When an event is activated, our team sends notifications through your preferred channels, which may include phone, email, or text message. Notifications include event timing, expected duration, and any specific instructions.
No. Rodan supports flexible participation models. Some customers choose Rodan-led dispatch, while others prefer to receive notifications and make operational decisions internally based on their production priorities.
We monitor ISO market conditions across IESO (Ontario), NYISO (New York), PJM, MISO, and AESO (Alberta). This includes tracking pricing signals, system alerts, and capacity activation notices.
Still have questions? Contact our team